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TROUBLE SHOOTING and Help

XFINITY ON CAMPUSâ„¢: HOW TO GET HELP

Before requesting help with XFINITY On Campusâ„¢ for your computer, please try the following:

• and re-start your computer. Try again.
• Try a different web browser.

Before requesting help with XFINITY On Campusâ„¢ for your mobile app, please:

• Confirm that you are running the latest version of the XFINITY Stream app
• (See the down load sites listed under Start Watching on this page.)

Comcast provides direct support for students using XFINITY On Campusâ„¢. Visit their site to see extensive Help and FAQS.

You may be prompted to Select "º£½ÇÉçÇø" and to login with Lewis credentials before being redirected to the Support site.

To reach the Support site, visit , then select the "Support" tab. From the support site, you may chat and submit help requests directly to Comcast.

Short Cuts: | | |

If you need assistance managing Premium Subscriptions or have billing inquiries, contact Comcast directly.
XFINITY On Campusâ„¢ Toll Free Phone Support: (877) 978-3229

If you are still having problems, please email the º£½ÇÉçÇø Office of Technology servicedesk@lewisu.edu and include the following:

• Your name and Lewis user ID (e.g., Joe Smith, L10924654)
• A phone number where we can reach you
• Your University Housing Dorm Name and Room Number
• The Date, time, and location (building and floor) where the problem occurred
• A detailed description of the problem you are having
• A screen shot of any error messages ()
• Your operating system and browser type

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